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Blizzard Are Listening To Real ID Concerns

by on July 8, 2010
 

To say the controversial Real ID system has had some backlash from fans of Blizzard games would be an understatement. The system which will display users registered names in future posts on Blizzard forums has had gamers in a right huff. This bit of gaming news has even reached the main stream with the BBC reporting. Blizzard have hit back though and claim they are monitoring the Real ID situation closely.

Gamasutra caught up with a Blizzard representative this week, he had this to say;

“[We] will be carefully monitoring how people are using the service. Real ID is a new and different concept for Blizzard gamers — and for us as well — and our goal is to create a social gaming service that players want to use.”

“It’s important to note that both enabling Real ID in game and posting on the official Blizzard forums are completely optional. Players can continue to read the forums anonymously regardless of whether they choose to post in them, and their gameplay experiences will not change if they choose not to use the Real ID communication features in game.”

It should be noted that the Real ID will show players registered names, players can actually enter any name they wish when registering but Blizzard will be policing the forums.

“We have multiple teams here who will be monitoring the forums and looking for inappropriate names. When the situation does arise, our community and customer service representatives will investigate and determine if any action is needed.

“In addition, our Terms of Use agreement requires that players provide us with accurate information, as certain aspects of the customer service we provide (for example, addressing forgotten-password issues) rely on identity verification — if a player uses a fake name, it would ultimately impact our ability to provide him or her with timely service.”

Blizzard: ‘We’re Definitely Listening To Player Feedback’ On Real ID[Gamasutra]
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